Mothers Day Florist Business Tips

Mothers Day Florist Business Tips: 3 Ideas to Smash Your Goals

As a creative entrepreneur, I love the high-pressure periods of Valentine’s Day, Mother’s Day + Christmas. I think it’s these periods that separate out the ‘good designers’ from the ‘great florists’ and the successful entrepreneurs from the starving artists.

When I first fell in love with flowers and toiled with the idea of starting a flower business, I had no idea how much expertise was required to navigate all the logistics and manage production. I was so swept up in all the beauty, the design mechanics, colour theory and trying to learn as much as I could about seasonality.

In our industry, no one really talks about the behind-the-scenes, the ins and outs of trying to sling that many flowers and manage a hectic trading period like Mother’s Day while still having your sanity stay somewhat intact at the end of it. So, finding Mother's Day Florist business tips can be like looking for a needle in a haystack, right?

When it comes to Mother's Day florist business tips, I like to think of it as a well-choreographed performance: it looks so effortless from the outside, but behind the scenes is a heap of plans, checklists and schedules.

Mother's Day Florist Business Tips: Get Your Website + Online Catalogue Sorted NOW

I liked to use the period leading up to Mother’s Day as a window to go in and make sure our online catalogue is up to date. If I'd been putting off a price increase or had an idea for a new product, I always used Mother’s Day as my deadline for new additions and updates. Anything I wanted to change, I'd make it my goal to get the updates sorted in the weeks before the big day.

Yes, of course, we’d make changes the other 51 weeks of the year but I liked to use Mother’s Day as an annual reminder to go in and evaluate our online catalogue more strategically and really make sure what we’re offering was still in line with our design aesthetic, flower availability, rising wholesale prices and evolving colour preferences.

So, tip #1 for florists looking to conquer Mother's Day 2022: put some time in your calendar this week to work through any updates you've been putting off. And yes, go in and raise those prices if it's been too long!!

Not sure what to offer in your online catalogue, here's my go-to approach.

Tip #2: Price Anchoring – Understanding Sales Psychology 

I learned about the idea of price anchoring when I was doing my MBA. It’s something I keep coming back to time and time again and Mother's Day is the perfect opportunity to put it to work for your flower business.

Now, I'm not gonna lie, when I first learned about it, I was kinda sceptical. I didn’t really think this big business idea would work for our little flower businesses but I'm glad to report, it totally does!

The simplest way to explain the concept of Price Anchoring is as follows: What’s the easiest way to sell a $1000 watch? Put a $10,000 watch next to it.

In the case of the watches, the goal isn't to actually sell the $10,000 watch. Instead, it's there to make the $1,000 more appealing and sell more $1,000 watches.

In the case of floral design, we can do exactly the same thing. We can use a premium-priced design, placed next to our average priced design and more people will be more inclined to pay even more. Thus, increasing our average order value. Yeah baby!

The first time I tried this idea out was for Valentine’s Day 2016 (yes, that seems like forever ago now). We intentionally created a bouquet of 3 dozen Cherry Brandy roses and slapped a juicy price on it. I had no intention of it actually selling that bouquet, but instead using it as an anchor for price comparison – its premium price tag was there to simply make everything else feel cheaper. It worked so good!

That one 3-dozen rose bouquet made the 2-dozen roses look way more appealing and our average sales increased. From that moment forward, I have used this strategy in a variety of areas of my business. I love experimenting with it and playing around.

These days, with more and more customers ordering online, we can take this exact strategy and put it to work on our websites – and it's even easier because you only have to photograph it, add in your fancy description and throw it up on your catalogue. It's like a one-time effort that keeps paying off (as opposed to in the shop when you need to keep designing it with fresh product).

Throwing a $450 or $600 product into the mix makes a really easy point of reference for your customers to then compare and come to the conclusion, ‘Oh yeah, I guess $150 for that bouquet is cheap’. Versus just having the $150 bouquet there and then they default to the $65 option.

So, on your list of updates to make on your website, make sure you add a new product that has a juicy price point – something that is 3-4 times higher than your average order value. (And remember, when someone orders that product, go in and make an even bigger one!)

Want a step by step guide to setting up a more effective florist website? Come join us inside Flower Boss Bootcamp and get all the tools + templates you need to fast track your growth (including my exact approach to setting up your website). Click here to join us today.

Tip #3: Review Your Google My Business Listing Today

When it comes to getting yourself sorted for Mother's Day, don't overlook some of the most basic marketing tactics we have available to us. Your Google Business listing is one of the most powerful (and free!) opportunities we have to get on our customer's radar.

And, when it comes to Mother's Day florist business tips, if you’re one of the many florists traditionally not open on Sundays, but you are trading on Mother’s Day Sunday, go in and make sure your hours are up to date for the big day.

Go in now, add in the specific hours you'll be open (i.e. answering the phone) and capitalise on some of those last-minute deliveries.

Plus, if it’s been a while since you’ve checked over your listing details, information and photos, take a few minutes to make sure it’s accurate and up to date.

Hot Tip: upload a few new photos to show the Google algorithm your business is active. This will help increase the organic reach of your listing and keep you current in the search world

More Free Stuff: How to Smash Your Revenue Goals for Mother's Day 2022

At the end of the day, there is a lot to focus on, particularly in the lead up to crazy times like Mother's Day.

If you want more support, a little clarity on what really matters and where to spend your time and energy to make the most of Mother's Day 2022, be sure to listen to this week's podcast episode. I'm sharing five tips to help you grow your revenue and make more money for Mothers' Day 2022. I'm also passing along more super practical Mother's Day Florist business tips.

I still think back to my very first Mother's Day and laugh awkwardly about all the things I assumed mattered, all the mistakes I made and what I'd do differently. I want to help you avoid the same mistakes I made and ensure your Mother's Day is a little less stressful than my first few years!

What you'll learn from this episode:

3 sales tactics to help you increase your average order value

Helpful strategies to follow to navigate the uncertainty and last-minute-ness of Mother's Day

My #1 tip for sorting through deliveries and logistics

My favourite tactics to implement to help you skyrocket your sales

Listen to the full episode here

 

Full Episode Transcript

 

Enjoy the Show?

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Preparing for a Busy Season

Have you seen all those statistics flying around on Instagram about how there’s going to be a record number of weddings in 2022? It's time to talk about preparing for a busy season. (If you haven’t seen it yet, check out this NPR article which estimates 2.5 million weddings will happen next year).

This impending madness means, for many floral designers, we’re going to be double, triple and even quadruply booking our calendars. Plus, we’re used to having peak trading seasons around Valentine’s Day, Mother’s Day and Christmas.

Preparing for a busy season is kind of a given if you’re a floral designer. We're all trying to balance life, family and running a flower business.

But navigating the crazy in a way that doesn’t break the bank or break your back takes a shift in perspective and to plan ahead.

The truth is, a little bit of pre-planning makes a world of difference – it will help save your sanity, ensure you maximise profitability as well give you the space for recovery (before you dive into it all over again).

PREPARING FOR A BUSY SEASON

I learned these lessons the hard way – I’m a great case study on what not to do when it comes to managing busy seasons.

One year I said yes to 100 weddings. Which would be fine, but given I did the bulk of the work on my own and would manage multiple wedding weekends solo, it’s definitely not how I suggest any florist should set up their business. 

(I must give a giant shout out to my husband and business partner who took charge at our retail shop while I was off wedding-ing. No way one human can do it all but I’m too stubborn to ever learn that one.)

Of course, I’m all for making hay while the sun shines, but it’s also important to know your personal limits and possibly, just as important, get really clear on your own definition of success. 

I’m embarrassed to admit this but I said yes to so many weddings because I thought I “should”. That’s how our industry defines success.

But please take it from me: it was awful.

4 TIPS TO HELP SAVE YOUR SANITY AND PREPARE FOR A BUSY SEASON

TIP 1 – Plan With the End in Mind

More than a decade ago, when I used to work in advertising, we used to create timelines called “Workback Schedules”. Quite literally you start with the end product and you move through each stage of the process backwards until you get to the beginning of the project.

This approach is so helpful because it ensures you’ve thought through a lot of details before you even start. It makes it really easy to see where the hurdles come in and where the pressure points are.

Now, when I’m planning ahead, I like to fast forward to the day after the madness. If it’s Valentine’s Day, start from 15 February. For Mother’s Day, start with the Monday (or Tuesday) after the epic weekend. If you are doing a lot of weddings, start with your first recovery day.

Then trace backwards, going step by step and backtracking the to-dos. Take it one deliverable, one task at a time and write down everything you can think of until you get to today (or the start date of your project list).

When you approach it with the ned in mind, it forces you to also think about who is going to look after the kids and who else can look after dinner on the final few nights. Plus, it deters you from booking in anything new on the day after the craziness.

Your Workback Schedule doesn’t need to be anything fancy when you're using it to prepare for a busy season. 

Just open a Google Doc or the notes app on your phone and start getting all the things out of your head and on to “paper”. 

I prefer to use an app because when you’re off getting something at the grocery store and you remember you need to also take the van in for service, you can make a note of it on your Workback Schedule. So good!

TIP 2 – Time Yourself

The first few years I was designing, I had no idea how long it took me to make a flower crown or wrist corsage. I had no idea how long a $300 arrangement would take, how long a $100 rose bouquet needed nor did I know how long I needed to make a full, luxurious archway.

So, the next time you’re making something (even if you’re not under time pressure), watch the clock.  Make a note of it. Then, when you get into full production mode, you can plan more accurately and map out your production schedule with more accuracy (avoiding those 2 am night-time design sessions)

The more you start to track your work, the easier it is for you to map out how long you need for hands-on production. 

Once you have a good library of production times, you’ll also be able to staff much more accurately and set a sales target that isn’t about just saying yes to everything that comes your way. You set a goal and you can manage your production to that goal. 

Tip 3 – Start Checkin' Things Off Today

I know florists who prep all their sundries and hard goods for the full season before the season even starts. Every client is assigned a box and all their materials are allocated, labelled and organised before a single flower is even stripped.

The beautiful thing about a lot of what we need to prep and prepare is that it isn’t the fragile/short shelf-life blooms. Taking time to prepare hard goods and sundries is a game-changer. So is making dinner and putting it in the freezer.

Quite literally, in the weeks (or days) leading up to the craziness, the more stuff you prepared ahead of time, the more you will be able to experience the beauty of the design process. When you have 1297 things filling up your brain, it’s hard to take in the magic of your work.

Yes, go fill up the car with petrol. Yes, get that insurance paperwork done now. Yes, assign someone to deal with dinner and have a babysitter lined up for the kids and the pets. Whatever you can organise now, do it! This is the magic of pro-actively preparing for a busy season. Your future self will be so grateful you did.

Tip 4 – Active Recovery

When I say ‘active recovery I don’t mean “run a marathon or go to the gym”. I mean “intentional recovery time”. 

Whatever fuels your soul and gives you the reset you need to get back to work is what you get to prioritise in the period following the madness.

Don’t spend hours mindlessly scrolling Instagram. I mean intentional, active rest and recovery. That might be a funny movie with the kids, your favourite junky takeaway or the peace and quiet of staring out at the sky.

Of course, I am the first to want to dive into the champagne and chocolate but I also know it’s going to slow my recovery. As much as I don’t really love it, I will always lean into more water, more veggies, more nutrients because I feel 1000x better the next day than when I fill my exhausted body with sugar and booze.

Whatever it is that fuels you and gives you the physical rest you need, is what you need to prioritise. 

Give yourself time and space for this recovery as well. It takes me twice as many days to recover as the crazy period lasted. So if I’m doing 3-4 weddings in a 48-hour window, that means I won’t feel amazing until 96 hours later (just in time to do it again the following week).

Many florists choose to close up shop for specific dates, others block out their calendar entirely. This is your business and you get to decide what serves you best.

Make a plan for active recovery and outline it on your Workback Schedule. Pour back into you so you can pour yourself into your work again.

Want more practical tips to help you prepare for a busy season? Check out this blog post passing along more tips to help you navigate busy weeks in your flower business. 

NEED HELP GROWING YOUR FLOWER BUSINESS?

It’s time to learn the secrets of successful florists – sign up for my {Free} Ultimate Guide to Building a Thriving Flower Business. CLICK HERE to get immediate access.

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