How to Respond to Price Shopping Customers in the Floral Industry

This week’s episode has been developed in direct response to one of my listeners:

My question is, how do you respond to a brides email saying thanks, but sorry I found another florist almost HALF your quote.

I work from home and always try to meet up in person to weed out the price shoppers, rather than FB, email etc.

How can I educate customers that what I would order/create is totally different to what someone else would order/create so you can’t really compare prices without sounding rude? OR do I just say No problem and move on?!

This scenario is so familiar to us, isn’t it?

In today’s episode I’m sharing all my go to tips and tricks to managing this situation as well as looking to prevent it from happening in the future.

If you’re enjoying this podcast, I’d also ask rate and review this show. All you need to do is (1) open iTunes (2) search #ForFlorists (3) navigate to “ratings and reviews” (4) write a review.

Finally, I’d love to know where you’re tuning in – no matter where you are in the world. Take a quick screen grab and tag me https://www.instagram.com/littlebirdbloom/

Copyright 2021 Little Bird Bloom Flowers Pty Ltd © All Rights Reserved